Get FREE SHIPPING over $299 🚚

Your cart

Your cart is empty

Continue shopping

Refund Policy

Thank you for shopping with OktoberfestWear. If you are not completely satisfied with your purchase, please read below to understand your options.

GENERAL REQUIREMENTS

  • Proof of purchase is required for all requests.
  • All requests must be raised within 7 days of receiving your order.
  • Items must be unused, unwashed, and have all original tags attached.
  • Do NOT send items back to the manufacturer.

RETURN FOR SIZING OR FIT CONCERN

Not happy with the fit? Contact our support team within 14 days and we will review your case personally. Once we receive and inspect your returned item, we will dispatch the correct size at no extra shipping cost to you. Return shipping is the customer's responsibility.

We recommend checking our Size Guide before ordering. Free promotional items are not eligible under this policy.

RETURN FOR A REFUND

We issue refunds for the following cases only:

  • Item arrived damaged or defective
  • Wrong item or size shipped by us
  • Item missing from your order
  • Order cancelled within 24 hours of purchase before shipment

Refunds are processed within 2 to 4 business days of receiving and inspecting the returned item and issued via your original payment method.

A 20% transaction fee applies to all cancellation refunds. No fee is charged on damaged, wrong, or missing item refunds — these are always refunded in full.

MISSING OR INCORRECT ITEMS

We will ship the correct or missing item to you free of charge as soon as we receive and inspect the return. If the item is unavailable, a full refund is issued with no deductions. Please email us within 3 days of delivery with your order number and a photo of the issue.

NOT ELIGIBLE FOR A REFUND

  • Change of mind returns
  • Multiple sizes bought to check fit
  • Free promotional items
  • Items used, worn, washed, or with tags removed
  • Requests after 14 days of delivery
  • Orders delivered to an incorrectly entered address

CANCELLATIONS

Orders ship within 24 hours. To cancel, contact us immediately at support@oktoberfestwear.com. Cancellations after shipment are not accepted. A 20% fee applies to all pre-shipment cancellations.

DUTIES & TAXES

International customers are responsible for all import duties and taxes collected by their carrier or customs authority upon delivery.

CARRIER ISSUES

If an error occurs on the carrier's end, we will support you in resolving it. We cannot be held liable for losses beyond our control. Orders delivered to an incorrectly entered address are not eligible for a refund.

HOW TO INITIATE A RETURN

  1. Email support@oktoberfestwear.com with your order number, reason, and photos if applicable.
  2. Our team will respond within 1 to 2 business days with next steps.
  3. Ship the item back using a trackable method. Refund or replacement will be processed upon receipt and inspection.

CONTACT US