According to our Shipping Policy, your order will be shipped to your address within 10 to 14 working days, except for holidays. We recommend that you use the same address for both shipping and billing to ensure smooth processing. All charges related to purchases, billing, and shipping are clearly displayed on the checkout page, and there are no additional fees or hidden costs. However, we cannot be held responsible for any loss caused by the carrier and will only assist in resolving carrier-related errors.

Please verify that the shipping address is correct before placing your order, as we have a policy of not refunding products sent to incorrectly filled addresses by customers. If you do not receive your order within the specified delivery period, please contact us with any questions you may have.

Our Return/Refund Policy offers a money-back guarantee, but only if the returned product is in its original shipped form. You have 14 days from the delivery date to return damaged or incorrectly shipped products. To initiate a return request, fill out the "Contact Us" form and select "Return Inquiry" or send an email to (insert email address), and our support team will respond to your request via email. The customer is responsible for shipping and handling costs. Upon receipt of the item, we will issue a full refund of the purchase amount within 2-4 days via the same payment method used for the original purchase.